CX on Point Podcast with Miguel A. Ramos

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Unparalleled CX Success.

A global advisory firm that consults with companies to help transform their customer experiences and their contact centers.

P3 Recent Deployments

Precision Point Partners (P3) supports every aspect of the contact center ecosystem including processes, technology, operations, training, analytics, workforce management, infrastructure, and human capital management.

P3 Recent Deployments

Precision Point Partners (P3) supports every aspect of the contact center ecosystem including processes, technology, operations, training, analytics, workforce management, infrastructure, and human capital management.

P3 Recent Deployments

Precision Point Partners (P3) supports every aspect of the contact center ecosystem including processes, technology, operations, training, analytics, workforce management, infrastructure, and human capital management.

Welcome to Precision Point Partners.

The P3 family of companies, operating as Precision Point Partners, leverages three decades as leading innovators and industry advisors who achieve ambitious customer experience results for business, traditional and work-at-home contact centers, executive management, and private equity funds.

Amazing Customer Experiences.

We help clients in a variety of industries, most particularly healthcare, financial services, government, travel & hospitality, and logistics, marry leading-edge contact solutions, from omni-channel, social and telephony, with an optimized and highly trained in-house or vendor workforce. The result is highly organized contact center operations driven by real-time monitoring and analytics that deliver just-in-time solutions and forecasting of your next move.

CX Transformation Services

CX Transformation Services

Let's Talk Transformation, Together.

Managed Services & Staff Augmentation

Managed Services & Staff Augmentation

Staff Augmentation (temporary and long-term).

Contact Center Partner Diligence & Selection

Contact Center Partner Diligence & Selection

Personalized & Tailored Experiences.

Contact Center Technology Transformation

Contact Center Technology Transformation

Cloud Contact Center Evaluation and Implementation.

P3 is Proud to Partner With The Companies Below.

Driving the digital transformation by turning call center data into insights, to auto-generate performance-relevant actions and to distribute those personalized actions to employees and leaders. Leverage the power of AI to drive improved business performance while delivering greater employee and customer satisfaction and retention.

A consultant-led, strategy, talent and technology services firm who has worked with and for leading healthcare systems nationwide. We understand our clients’ challenges, appreciate their unique needs and know how to get things done on time and on budget.

Hospitio Consulting & Services proudly offers travel industry expertise spanning transportation, hospitality and travel technology to ensure your investments in people, equipment, facilities and technology deliver exceptional customer experience, maximum revenue generation, solid operational execution and overall organizational success.

We Understand That No Two Companies or Clients Are Alike.

That is why each engagement begins with an Operational Mapping Process to best understand the entire ecosystem that surrounds the customer experience and customer communication infrastructure in the contact center.

Partnerships Borne of Global Success.

Precision Point Partners began as an idea: To align with industry leaders to best serve those in need of world-class customer experience solutions – and investors in those organizations.

Intro

Intro

Think of Precision Point Partners as Your Trusted Colleague in The Managed Services Sphere.

We help clients in sourcing-reliant industries, most particularly healthcare, financial services, government, travel & hospitality, and logistics, marrying leading-edge contact solutions, from omni-channel, social and telephony, with an optimized and highly trained in-house or vendor workforce.

The Customer Experience is One of The Most Defining Aspects of Any Brand Today.

P3 provides objective, comprehensive, and impactful strategic advisory, analytical, and implementation services that improve customer engagement and agent utilization.

Intro

CX Transformation Services

CX Transformation Services

Build Relationships With Our Transformation Services.

Relationships with over 200 Contact Center Technology Solution Providers.

We help clients in a variety of industries, most particularly healthcare, financial services, government, travel & hospitality, and logistics.

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Transformation Services

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Managed Service Clients