Dedicated to Delivering Excellence

We are a global advisory firm that consults with companies to help transform their customer experiences and their contact centers.

The customer experience is one of the most defining aspects of any brand. It can mean the difference between profits and loss, success or failure, growth or decline.

Precision Point Partners drive these optimal outcomes.

About Precision Point

Precision Point Partners, with over 30 years of pioneering leadership in the CX outsourcing industry, serves Fortune 500 and Global 1000 companies with innovative solutions. Our expertise is founded on a deep understanding of the business process outsourcing (BPO) landscape, mastered by our team of seasoned BPO experts.

Precision Point’s revolutionary Business Process Management (BPM) Exchange, is built exclusively for contact centers. This cutting-edge platform encapsulates our commitment to transforming outsourcing through digital innovation, process enhancement, targeted training initiatives, and strategic outsourcing solutions.

Precision Point solutions and the BPM Exchange are backed by their team of luminaries, tens of thousands deep, each committed to the highest standards of excellence necessary to drive optimal outcomes for our clients.

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1990

Precision Response Corporation

  • Pioneer in Philippines & India BPO markets
  • 14,000 contact center agents, 32 global locations
  • multiple strategic acquisitions
  • Acquired by Alorica in 2010

2004

Aegis Communications Group

  • Took company private
  • 14 global acquisitions
  • ~110% CAGR (50% Organic)
  • Grew to nearly $1 B in revenue
c3

2010

C3/CustomerContact Channels

  • Over 10,000 employees in 15 locations and 8 countries
  • C3 Labs technology innovation, early adoption
  • Sold to Singapore based PE firm in 2016

Today

Precision Point Partners

The P3 Team

  • 30+ year industry pioneers
  • Nealy $3B created in shareholder value
  • Tenured, Global CX Industry Experts
Our Core Values

The Precision Point Partners team has been pioneers in the CX industry for decades. With each endeavor, they are bound by their guiding principles.

Why US

Our Mission: To bring innovation, experience, talent, and tools that make the contact center simply perform better to each and every client engagement, resulting in optimal outcomes for our clients and their customers.

Integrity

Committed to ethical conduct.

Respect

Valuing every individual.

Transparency

Excellence in every interaction.

Professionalism

Open and honest communication.

A team built on experience

Precision Point combines three decades of team experience with hands-on leadership and advanced technologies like speech analytics, robotics, and AI. We’re continuing to expand our network of over 100,000 CX professionals.

Contact Us

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