P3 News

Building Call Center Operations from the Ground Up

In this case study, P3 partnered with a disaster management consultancy company that works with agencies of the federal government (like FEMA) after disasters strike. This organization assists in its efforts to allocate funds and manage calls for people impacted by an event or crisis. During national crises, it bids for government contracts to be included as part of the response process. Before reaching out to P3’s team of consultants, their company relied on external resources to meet its demands. However, its leadership wanted to expand its call center operations so it could bid on larger contracts and handle greater call volumes.

Read more

Are You Getting the Desired Results From Your Current BPO?

In the global outsourcing industry, many companies view partnerships with a BPO as a tool that can transform their business. While the right partner can add value, enhance relationships, and provide innovative solutions, this isn’t always the case. So, what should you do if you aren’t getting the desired results from your current BPO?

Read more

A Corporate Culture That Prioritizes Its Employees

Technology and current workforce trends are revolutionizing the call center industry. Companies can no longer survive by doing “business as usual.” But, it takes more than simply meeting customer demands to stay in the game. For some companies, this will require a complete overhaul of their company culture.

Read more

Building a Company Culture of Active Listening

At a time when attrition rates are high and it is becoming harder to retain employees, many companies recognize that there needs to be a change. In response to the changing labor force, some are completely restructuring their business models and building a company culture of active listening.

Read more

The Challenges of Long-Term Forecasting

Forecasting is a complex task and a specialized skill that requires time to hone. The process is made even more difficult when you don’t have the right tools and expertise. Without a dedicated staff and a clear plan, the inconsistency in approaches will cost you precious time and money.

Read more

Best Practices for Self-Care When Working Remotely

As the world is learning to live with Covid-19, there has been a major shift in the labor force. The most notable workforce trend is that certain positions are transitioning permanently to work-from-home positions. Many people recognize the benefits of working remotely. However, we are only beginning to understand the full impact of what this shift means and how it is affecting social dynamics and mental health. Many at-home workers report greater feelings of isolation, diminished social interactions and connections, longer working hours, difficulty separating their work and personal life, and burnout. Research tells us that self-care is essential now more than ever which is why we wanted to share some of our best practices for self-care when working remotely.

Read more
Contact Us

Contact Us

First
Last