CX Trends and Topics

Stay informed with our insights into the CX industry.

Knowing the Limits of Agent Empowerment

In our last article, we talked about the importance of your agents’ interactions and the positive impacts of agent empowerment on the customer experience. Without a doubt, more autonomy leads to faster resolutions and better service.

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How Are Companies Meeting the Demands of the Modern Workforce?

There is no doubt that business and the workforce have changed. Although you will find many who believe that the remote model is here to stay, there is still a great amount of debate around the issue. Not only are there conflicting attitudes about the transition, but also in how companies are meeting the demands of the modern workforce. Therefore, we’re going to take a closer look at the shift in social dynamics, corporate culture, and operational policies and how they pertain to the evolving needs of a changing workforce.

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Finding Partners to Augment Your Immediate Needs for Long-Term Goals

Many companies make big promises they can’t deliver. However, true success requires a partner who cares about your company and celebrates your business’ wins as their own. Therefore, the relationship-building phase is crucial for establishing trust and driving the entire process. For this very reason, it’s important to find the right partner you feel comfortable with and trust with future endeavors.

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A Practical Roadmap for Vendor Management

The importance of vendor management can’t be overstated. Not only does it play an important function in choosing the right fit for your business needs, but it will ultimately reduce disruptions, improve operations, and ensure deliverability. While there are many different approaches to achieving this, these concepts can provide a practical roadmap for vendor management.

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