Articles

How Are Companies Meeting the Demands of the Modern Workforce?

There is no doubt that business and the workforce have changed. Although you will find many who believe that the remote model is here to stay, there is still a great amount of debate around the issue. Not only are there conflicting attitudes about the transition, but also in how companies are meeting the demands of the modern workforce. Therefore, we’re going to take a closer look at the shift in social dynamics, corporate culture, and operational policies and how they pertain to the evolving needs of a changing workforce.

Read more

Finding Partners to Augment Your Immediate Needs for Long-Term Goals

Many companies make big promises they can’t deliver. However, true success requires a partner who cares about your company and celebrates your business’ wins as their own. Therefore, the relationship-building phase is crucial for establishing trust and driving the entire process. For this very reason, it’s important to find the right partner you feel comfortable with and trust with future endeavors.

Read more

A Practical Roadmap for Vendor Management

The importance of vendor management can’t be overstated. Not only does it play an important function in choosing the right fit for your business needs, but it will ultimately reduce disruptions, improve operations, and ensure deliverability. While there are many different approaches to achieving this, these concepts can provide a practical roadmap for vendor management.

Read more

5 New Year’s Resolutions for Your Contact Center

5 New Year’s Resolutions for Your Contact Center

As one year comes to a close and a new one is on the horizon, it seems natural to reflect on our accomplishments from the last 12 months. However, if you didn’t achieve as much as you had hoped to in 2022, the New Year also provides the perfect chance to reevaluate your goals.

Read more

Navigating the Peaks and Valleys of Contact Center Seasonality

Every call center will deal with fluctuations in the call volume, not only within the same day but also from season to season. A business might experience peaks during summer months, near holidays, or during enrollment periods. Others receive more volume in a single quarter than throughout the entire year. And some deal with surges caused by natural disasters, new product releases, and other reasons that cause long wait times and delays in delivery.

Read more

Leveraging AI Technology to Support Your Agents and Customers

Technology has gained an increasingly important role in contact center operations. It has become easier to manage and facilitate strategies since we have more capabilities as AI continues to advance. However, there is also a shifting paradigm between AI and agents, from one where technology only supports agents to one in which there is greater collaboration and coexistence. So, what strategies can we use to bolster this exchange?

Read more
Contact Us

Contact Us

First
Last