Miguel’s career spans over 30 years of multidimensional business process experience. He is an Industry Innovator and Pioneer. He is the co-founder and former Chief Commercial Officer for C3/CustomerContactChannels, and the former President of C3’s Performance Optimization Division, the Company’s innovations and advisory arm.

He was part of a team that led the turnaround of a publicly traded Aegis Communication Group and was also the SVP of Strategic Planning for PRC, working on countless implementation projects, emerging technology initiatives, and site selection/global expansions.

Miguel has significant experience in a variety of industries including Healthcare, Financial Services, Retail, Technology, Communications, Travel/Hospitality, and Automotive, and is a Six Sigma Green Belt.