Technology has gained an increasingly important role in contact center operations. It has become easier to manage and facilitate strategies since we have more capabilities as AI continues to advance. However, there is also a shifting paradigm between AI and...

In this case study, P3 partnered with a disaster management consultancy company that works with agencies of the federal government (like FEMA) after disasters strike. This organization assists in its efforts to allocate funds and manage calls for people impacted...