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Leveraging AI Technology to Support Your Agents and Customers

Technology has gained an increasingly important role in contact center operations. It has become easier to manage and facilitate strategies since we have more capabilities as AI continues to advance. However, there is also a shifting paradigm between AI and agents, from one where technology only supports agents to one in which there is greater collaboration and coexistence. So, what strategies can we use to bolster this exchange?

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Building Call Center Operations from the Ground Up

In this case study, P3 partnered with a disaster management consultancy company that works with agencies of the federal government (like FEMA) after disasters strike. This organization assists in its efforts to allocate funds and manage calls for people impacted by an event or crisis. During national crises, it bids for government contracts to be included as part of the response process. Before reaching out to P3’s team of consultants, their company relied on external resources to meet its demands. However, its leadership wanted to expand its call center operations so it could bid on larger contracts and handle greater call volumes.

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Are You Getting the Desired Results From Your Current BPO?

In the global outsourcing industry, many companies view partnerships with a BPO as a tool that can transform their business. While the right partner can add value, enhance relationships, and provide innovative solutions, this isn’t always the case. So, what should you do if you aren’t getting the desired results from your current BPO?

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