What We Think

Precision Point Partners (P3) was established to provide clients the experience,
knowledge, tools, and skills to transform their contact centers operations.
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Precision Point Partners (P3) was established to provide clients the experience, knowledge, tools, and skills to transform their contact centers operations.
P3 engages with clients in a variety of ways based on the flexible business model that is the foundation for the company. Having built, operated, and sold multiple global BPO’s over the past 30+ years, the team is adept at identifying the most effective manner to support client needs and gaps.

P3’s experience includes managing large scale contact centers for the most customer-focused brands in the world across a wide spectrum of industries, most particularly healthcare, financial services, government, travel & hospitality and logistics.

Along the way, P3 leaders have overseen thousands of technology deployments and process enhancements as the contact center industry has grown and evolved.

We understand that no two companies or clients are alike.  That is why each engagement begins with an Operational Mapping Process to best understand the entire ecosystem that surrounds the customer experience and customer communication infrastructure in the contact center.  From there, we identify key opportunities to enhance the process through the use of process improvement tactics, technology, or staff augmentation.

While other consultancies trust projects to junior staff members once launched, P3 assigns a senior partner to every engagement, from beginning to end.  It’s part of our brand standard to ensure every project is given the full power and experience that will guarantee the business outcomes we promise.

In doing so, P3 operates a culture of transparency with clients to ensure that every facet of every project aligns with the company’s high standard of integrity and of the prestigious client base we support.