Who We Are

Precision Point Partners is a global management firm that consults with companies
to help transform their customer experiences and their contact centers.
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Integrity
Professionalism
Respect
Transparency

P3 marries the team’s three decades of experience with deep, hands-on leadership and deployment of advanced performance-enhancing technologies, such as speech analytics, robotics, and AI. The team’s enduring commitment to constant innovation has delivered needle-moving results for the world’s most recognizable consumer-focused companies in the healthcare, financial services, government, travel/hospitality, and logistics sectors.

Integrity | Transparency | Respect | Professionalism

P3 marries the team’s three decades of experience with deep, hands-on leadership and deployment of advanced performance enhancing technologies, such as speech analytics, robotics, and AI. The team’s enduring commitment to constant innovation have delivered needle-moving results for the world’s most recognizable consumer focused companies in the healthcare, financial services, government, travel / hospitality, and logistics sectors.

P3 provides objective, comprehensive, and impactful strategic advisory, analytical, and implementation services that improve customer engagement and agent utilization. We drive key outcomes with greater visibility and workforce management, and lower costs through immediate and long-lasting relief to contact center challenges.

The P3 Team is Vast and Growing Globally

P3 Leadership & Senior Advisors

Below are some of our founding leaders and senior advisors. We utilize years of extensive industry experience to set strategic direction and provide oversight in support of achieving your goals.

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 Miguel A. Ramos
Miguel A. Ramos

Partner | Precision Point Partners

Miguel’s career spans over 30 years of multidimensional business process experience. He is an Industry Innovator and Pioneer....

David Epstein
David Epstein

Partner | Precision Point Partners

David L. Epstein is a seasoned leader with 30+ years of experience and a pioneer in business process management. He co-founded and led...

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Rick Ferry
Rick Ferry

Partner | Precision Point Partners

Rick Ferry is a Partner of P3, a global performance management and contact center advisory firm. Prior to P3, Rick was the Co-Founder...

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Ken Epstein
Ken Epstein

Partner | Precision Point Partners

Ken Epstein has over 30 years of experience designing multi-channel CX solutions for global companies. Ken was the Co-Founder...

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Jorge L. Benitez
Jorge L. Benitez

Advisor | Precision Point Partners

Jorge L. Benitez retired from Accenture in September 2014 as chief executive of North America. He had primary responsibility for Accenture’s business and operations in...

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Brian D. Brueckman
Brian D. Brueckman

Advisor | Precision Point Partners

Characterized as an operationally savvy change galvanizer, Brian D. Brueckman is a strategic c-suite executive with common...

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 Dr. Edward Abraham
Dr. Edward Abraham

Physician Executive & Innovator

Dr. Edward Abraham is a physician executive with an exceptional track record of success and innovation in leading...

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 Alicia Laszewski
Alicia Laszewski

Marketing & Communications Leader

Alicia and her team serve as the outsourced Chief Marketing Officers for companies looking to grow and scale.Prior to forming her own firm, she was the...

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 John Meyer
John Meyer

CX and Remote Work Pioneer

John A. Meyer is a pioneer in the virtual customer service and work-at-home solutions...

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 Dennis Hernandez
Dennis Hernandez

Customer Experience Leader

Dennis Hernandez serves as Business Development Executive for P3, focused on generating value for our clients...

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Giovanni Fernandez
Giovanni Fernandez

Multidimensional Industry Leader

Giovanni Fernandez has over 30+ years of contact center experience supporting an impressive array of projects...

 Mabel Rodriguez
Mabel Rodriguez

BPO & Operations Leader

Mabel is a passionate operations leader that has managed top global brands for over 30+ years...

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Daniel Roth
Daniel Roth

Multidimensional Industry Leader

Daniel Roth is an experienced international senior executive with 20+ years specializing in B2C & B2B Client Services...

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 Sean Minter
Sean Minter

CEO of AmplifAi

Sean Minter is a senior level operating, financial and technology executive who has established the vision...

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P3 is proud to partner with the companies below.

Mission & Values

Our Mission: To bring innovation, experience, talent, and tools that make the contact center simply perform better to each and every client engagement, making the customer experience improve as a result.

Our values: The guiding principle at P3 is always what is in the best interest of our client and guide ourselves using these 4 core values:

Integrity
Transparency
Respect
Professionalism
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Best Company in Paris

P3 Leadership & Senior Advisors

The P3 team is vast and growing globally. Below are some of our founding leaders and senior advisors. We utilize years of extensive industry experience to set strategic direction and provide oversight in support of achieving your goals.

Miguel A. Ramos
Miguel A. Ramos

Industry Innovator & Pioneer

Giovanni Fernandez
Giovanni Fernandez

Multidimensional Industry Leader

Dennis Hernandez
Dennis Hernandez

Customer Experience Leader

Mabel Rodriguez
Mabel Rodriguez

BPO & Operations Leader

Dr. Edward Abraham
Dr. Edward Abraham

Physician Executive & Innovator

Alicia Laszewski
Alicia Laszewski

Marketing & Communications Leader

John Meyer
John Meyer

CX and Remote Work Pioneer

Sean Minter
Sean Minter

Performance Management Innovator