Who We Are
Precision Point Partners is a global management firm that consults with companies
to help transform their customer experiences and their contact centers.
Integrity | Transparency | Respect | Professionalism
P3 marries the team’s three decades of experience with deep, hands-on leadership and deployment of advanced performance enhancing technologies, such as speech analytics, robotics, and AI. The team’s enduring commitment to constant innovation have delivered needle-moving results for the world’s most recognizable consumer focused companies in the healthcare, financial services, government, travel / hospitality, and logistics sectors.
P3 provides objective, comprehensive, and impactful strategic advisory, analytical, and implementation services that improve customer engagement and agent utilization. We drive key outcomes with greater visibility and workforce management, and lower costs through immediate and long-lasting relief to contact center challenges.
P3 Leadership & Senior Advisors
The P3 team is vast and growing globally.
Below are some of our founding leaders and senior advisors.
We utilize years of extensive industry experience to set strategic direction and provide oversight in support of achieving your goals.
Mission & Values
Our Mission: To bring innovation, experience, talent, and tools that make the contact center simply perform better to each and every client engagement, making the customer experience improve as a result.
Our values: The guiding principle at P3 is always what is in the best interest of our client and guide ourselves using these 4 core values: