Who We Are

Precision Point Partners is a global management firm that consults with companies
to help transform their customer experiences and their contact centers.

Integrity | Transparency | Respect | Professionalism

P3 marries the team’s three decades of experience with deep, hands-on leadership and deployment of advanced performance enhancing technologies, such as speech analytics, robotics, and AI. The team’s enduring commitment to constant innovation have delivered needle-moving results for the world’s most recognizable consumer focused companies in the healthcare, financial services, government, travel / hospitality, and logistics sectors.

P3 provides objective, comprehensive, and impactful strategic advisory, analytical, and implementation services that improve customer engagement and agent utilization. We drive key outcomes with greater visibility and workforce management, and lower costs through immediate and long-lasting relief to contact center challenges.

P3 Leadership & Senior Advisors

The P3 team is vast and growing globally.
Below are some of our founding leaders and senior advisors.
We utilize years of extensive industry experience to set strategic direction and provide oversight in support of achieving your goals.

...
Miguel A. Ramos

Industry Innovator & Pioneer

...
Giovanni Fernandez

Multidimensional Industry Leader

...
Dennis Hernandez

Customer Experience Leader

...
Mabel Rodriguez

BPO & Operations Leader

...
Dr. Edward Abraham

Physician Executive & Innovator

...
Alicia Laszewski

Marketing & Communications Leader

...
John Meyer

CX and Remote Work Pioneer

...
Sean Minter

Performance Management Innovator

Mission & Values

Our Mission: To bring innovation, experience, talent, and tools that make the contact center simply perform better to each and every client engagement, making the customer experience improve as a result.

Our values: The guiding principle at P3 is always what is in the best interest of our client and guide ourselves using these 4 core values:

Integrity
Transparency
Respect
Professionalism

P3 is proud to partner with the companies below.

Slide Driving the digital transformation by turning call center data into insights, to auto-generate performance-relevant actions and to distribute those personalized actions to employees and leaders. Leverage the power of AI to drive improved business performance while delivering greater employee and customer satisfaction and retention. Learn More Slide A consultant-led, strategy, talent and technology services firm who has worked with and for leading healthcare systems nationwide. We understand our clients’ challenges, appreciate their unique needs and know how to get things done on time and on budget. Learn More Slide Hospitio Consulting & Services proudly offers travel industry expertise spanning transportation, hospitality and travel technology to ensure your investments in people, equipment, facilities and technology deliver exceptional customer experience, maximum revenue generation, solid operational execution and overall organizational success. Learn More