Who We Are

Precision Point Partners is a global management firm that consults with companies
to help transform their customer experiences and their contact centers.
Integrity
Professionalism
Respect
Transparency

P3 marries the team’s three decades of experience with deep, hands-on leadership and deployment of advanced performance-enhancing technologies, such as speech analytics, robotics, and AI. The team’s enduring commitment to constant innovation has delivered needle-moving results for the world’s most recognizable consumer-focused companies in the healthcare, financial services, government, travel/hospitality, and logistics sectors.

Integrity | Transparency | Respect | Professionalism

P3 marries the team’s three decades of experience with deep, hands-on leadership and deployment of advanced performance enhancing technologies, such as speech analytics, robotics, and AI. The team’s enduring commitment to constant innovation have delivered needle-moving results for the world’s most recognizable consumer focused companies in the healthcare, financial services, government, travel / hospitality, and logistics sectors.

P3 provides objective, comprehensive, and impactful strategic advisory, analytical, and implementation services that improve customer engagement and agent utilization. We drive key outcomes with greater visibility and workforce management, and lower costs through immediate and long-lasting relief to contact center challenges.

The P3 Team is Vast and Growing Globally

P3 Leadership & Senior Advisors

Below are some of our founding leaders and senior advisors. We utilize years of extensive industry experience to set strategic direction and provide oversight in support of achieving your goals.

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 Miguel A. Ramos
Miguel A. Ramos

Managing Partner | Precision Point Partners

Miguel’s career spans over 30 years of multidimensional business process experience. He is an Industry Innovator and Pioneer....

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Rick Ferry
Rick Ferry

Partner | Precision Point Partners

Rick Ferry is a Partner of P3, a global performance management and contact center advisory firm. Prior to P3, Rick was the Co-Founder...

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Ken Epstein
Ken Epstein

Partner | Precision Point Partners

Ken Epstein has over 30 years of experience designing multi-channel CX solutions for global companies. Ken was the Co-Founder...

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 Mabel Rodriguez
Mabel Rodriguez

BPO & Operations Leader

Mabel is a passionate operations leader that has managed top global brands for over 30+ years...

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 Dr. Edward Abraham
Dr. Edward Abraham

Physician Executive & Innovator

Dr. Edward Abraham is a physician executive with an exceptional track record of success and innovation in leading and...

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 Alicia Laszewski
Alicia Laszewski

Marketing & Communications Leader

Alicia and her team serve as the outsourced Chief Marketing Officers for companies looking to grow and scale...

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 John Meyer
John Meyer

CX and Remote Work Pioneer

John A. Meyer is a pioneer in the virtual customer service and work-at-home solutions...

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 Dennis Hernandez
Dennis Hernandez

Customer Experience Leader

Dennis Hernandez serves as Business Development Executive for P3, focused on generating value for our clients...

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Giovanni Fernandez
Giovanni Fernandez

Multidimensional Industry Leader

Giovanni Fernandez has over 30+ years of contact center experience supporting an impressive array of projects...

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 Sean Minter
Sean Minter

Performance Management Innovator

Sean Minter is a senior level operating, financial and technology executive who has established the vision...

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Daniel Roth
Daniel Roth

Multidimensional Industry Leader

Daniel Roth is an experienced international senior executive with 20+ years specializing in B2C & B2B Client Services...

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P3 is proud to partner with the companies below.

Mission & Values

Our Mission: To bring innovation, experience, talent, and tools that make the contact center simply perform better to each and every client engagement, making the customer experience improve as a result.

Our values: The guiding principle at P3 is always what is in the best interest of our client and guide ourselves using these 4 core values:

Integrity
Transparency
Respect
Professionalism
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P3 Leadership & Senior Advisors

The P3 team is vast and growing globally. Below are some of our founding leaders and senior advisors. We utilize years of extensive industry experience to set strategic direction and provide oversight in support of achieving your goals.

Miguel A. Ramos
Miguel A. Ramos

Industry Innovator & Pioneer

Giovanni Fernandez
Giovanni Fernandez

Multidimensional Industry Leader

Dennis Hernandez
Dennis Hernandez

Customer Experience Leader

Mabel Rodriguez
Mabel Rodriguez

BPO & Operations Leader

Dr. Edward Abraham
Dr. Edward Abraham

Physician Executive & Innovator

Alicia Laszewski
Alicia Laszewski

Marketing & Communications Leader

John Meyer
John Meyer

CX and Remote Work Pioneer

Sean Minter
Sean Minter

Performance Management Innovator