Who We Are

Precision Point Partners is a global management firm that consults with companies
to help transform their customer experiences and their contact centers.
Integrity
Professionalism
Respect
Transparency

P3 marries the team’s three decades of experience with deep, hands-on leadership and deployment of advanced performance-enhancing technologies, such as speech analytics, robotics, and AI. The team’s enduring commitment to constant innovation has delivered needle-moving results for the world’s most recognizable consumer-focused companies in the healthcare, financial services, government, travel/hospitality, and logistics sectors.

Integrity | Transparency | Respect | Professionalism

P3 marries the team’s three decades of experience with deep, hands-on leadership and deployment of advanced performance enhancing technologies, such as speech analytics, robotics, and AI. The team’s enduring commitment to constant innovation have delivered needle-moving results for the world’s most recognizable consumer focused companies in the healthcare, financial services, government, travel / hospitality, and logistics sectors.

P3 provides objective, comprehensive, and impactful strategic advisory, analytical, and implementation services that improve customer engagement and agent utilization. We drive key outcomes with greater visibility and workforce management, and lower costs through immediate and long-lasting relief to contact center challenges.

The P3 Team is Vast and Growing Globally

P3 Leadership & Senior Advisors

Below are some of our founding leaders and senior advisors. We utilize years of extensive industry experience to set strategic direction and provide oversight in support of achieving your goals.

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Miguel A. Ramos

Industry Innovator & Pioneer

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...
Giovanni Fernandez

Multidimensional Industry Leader

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...
Dennis Hernandez

Customer Experience Leader

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...
Mabel Rodriguez

BPO & Operations Leader

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...
Dr. Edward Abraham

Physician Executive & Innovator

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...
Alicia Laszewski

Marketing & Communications Leader

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...
John Meyer

CX and Remote Work Pioneer

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...
Sean Minter

Performance Management Innovator

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P3 is proud to partner with the companies below.

Mission & Values

Our Mission: To bring innovation, experience, talent, and tools that make the contact center simply perform better to each and every client engagement, making the customer experience improve as a result.

Our values: The guiding principle at P3 is always what is in the best interest of our client and guide ourselves using these 4 core values:

Integrity
Transparency
Respect
Professionalism
Best Company in Paris

P3 Leadership & Senior Advisors

The P3 team is vast and growing globally. Below are some of our founding leaders and senior advisors. We utilize years of extensive industry experience to set strategic direction and provide oversight in support of achieving your goals.

Miguel A. Ramos
Miguel A. Ramos

Industry Innovator & Pioneer

Giovanni Fernandez
Giovanni Fernandez

Multidimensional Industry Leader

Dennis Hernandez
Dennis Hernandez

Customer Experience Leader

Mabel Rodriguez
Mabel Rodriguez

BPO & Operations Leader

Dr. Edward Abraham
Dr. Edward Abraham

Physician Executive & Innovator

Alicia Laszewski
Alicia Laszewski

Marketing & Communications Leader

John Meyer
John Meyer

CX and Remote Work Pioneer

Sean Minter
Sean Minter

Performance Management Innovator