Precision Point Partners is a global management firm that consults with companies
to help transform their customer experiences and their contact centers.
P3 marries the team’s three decades of experience with deep, hands-on leadership and deployment of advanced performance-enhancing technologies, such as speech analytics, robotics, and AI. The team’s enduring commitment to constant innovation has delivered needle-moving results for the world’s most recognizable consumer-focused companies in the healthcare, financial services, government, travel/hospitality, and logistics sectors.
Integrity | Transparency | Respect | Professionalism
P3 marries the team’s three decades of experience with deep, hands-on leadership and deployment of advanced performance enhancing technologies, such as speech analytics, robotics, and AI. The team’s enduring commitment to constant innovation have delivered needle-moving results for the world’s most recognizable consumer focused companies in the healthcare, financial services, government, travel / hospitality, and logistics sectors.
P3 provides objective, comprehensive, and impactful strategic advisory, analytical, and implementation services that improve customer engagement and agent utilization. We drive key outcomes with greater visibility and workforce management, and lower costs through immediate and long-lasting relief to contact center challenges.
The P3 Team is Vast and Growing Globally
Below are some of our founding leaders and senior advisors. We utilize years of extensive industry experience to set strategic direction and provide oversight in support of achieving your goals.
Miguel A. Ramos
Managing Partner | Precision Point Partners
Miguel’s career spans over 30 years of multidimensional business process experience. He is an Industry Innovator and Pioneer....
Rick Ferry
Partner | Precision Point Partners
Rick Ferry is a Partner of P3, a global performance management and contact center advisory firm. Prior to P3, Rick was the Co-Founder...
Ken Epstein
Partner | Precision Point Partners
Ken Epstein has over 30 years of experience designing multi-channel CX solutions for global companies. Ken was the Co-Founder...
Mabel Rodriguez
BPO & Operations Leader
Mabel is a passionate operations leader that has managed top global brands for over 30+ years...
Dr. Edward Abraham
Physician Executive & Innovator
Dr. Edward Abraham is a physician executive with an exceptional track record of success and innovation in leading and...
Alicia Laszewski
Marketing & Communications Leader
Alicia and her team serve as the outsourced Chief Marketing Officers for companies looking to grow and scale...
John Meyer
CX and Remote Work Pioneer
John A. Meyer is a pioneer in the virtual customer service and work-at-home solutions...
Dennis Hernandez
Customer Experience Leader
Dennis Hernandez serves as Business Development Executive for P3, focused on generating value for our clients...
Giovanni Fernandez
Multidimensional Industry Leader
Giovanni Fernandez has over 30+ years of contact center experience supporting an impressive array of projects...
Sean Minter
Performance Management Innovator
Sean Minter is a senior level operating, financial and technology executive who has established the vision...
Daniel Roth
Multidimensional Industry Leader
Daniel Roth is an experienced international senior executive with 20+ years specializing in B2C & B2B Client Services...
Our Mission: To bring innovation, experience, talent, and tools that make the contact center simply perform better to each and every client engagement, making the customer experience improve as a result.
Our values: The guiding principle at P3 is always what is in the best interest of our client and guide ourselves using these 4 core values:
Best Company in Paris
The P3 team is vast and growing globally. Below are some of our founding leaders and senior advisors. We utilize years of extensive industry experience to set strategic direction and provide oversight in support of achieving your goals.
Miguel A. Ramos
Industry Innovator & Pioneer
Giovanni Fernandez
Multidimensional Industry Leader
Dennis Hernandez
Customer Experience Leader
Mabel Rodriguez
BPO & Operations Leader
Dr. Edward Abraham
Physician Executive & Innovator
Alicia Laszewski
Marketing & Communications Leader
John Meyer
CX and Remote Work Pioneer
Sean Minter
Performance Management Innovator